1) Object

Product sales contracts stipulated remotely via electronic network on the website "www.michelelopriore.it" are governed exclusively by these general contract conditions.

2) Leave

These general contract conditions exclusively govern sales contracts stipulated by consumers, meaning as such natural persons acting for purposes unrelated to any entrepreneurial or professional activity carried out and Michele Lopriore. with registered office in Viale Coni Zugna 58 20144 Milan (MI), and operational headquarters in Via Leonardo Da Vinci 249, Trezzano sul Naviglio 20090 Milan (Milan), VAT number 07877240155. The purchase order placed by those who is not resident or domiciled in one of the authorized states or who has not reached the age of eighteen.

3) Conclusion of the contract and acceptance of the general contract conditions

The sales contracts for Michele Lopriore's products on the website www.michelelopriore.it are considered concluded when the purchase order placed by the consumer reaches Michele Lopriore. Michele Lopriore will promptly send the consumer a receipt of the purchase order placed by the consumer. By sending their purchase order electronically, the consumer declares to have read and accepted these general contract conditions and undertakes to observe and respect them in his relationships with Michele Lopriore.

4) Consumer obligations

The consumer is required, before submitting his purchase order, to carefully read these general contract conditions. The forwarding of the purchase order implies their full knowledge and acceptance. Finally, once the online purchase procedure has been completed, the consumer is required to print and keep these general contract conditions, already viewed and accepted during the conclusion phase of the contract.

5) Purchase method

The consumer purchases the product, the characteristics of which are illustrated online in the relevant descriptive and technical data sheets, at the price indicated therein to which the delivery costs specified on the site are added. Before submitting the purchase order, the unit cost of each selected product, the overall cost in the case of purchasing multiple products and the related delivery costs are summarized. Once the purchase order has been forwarded, the consumer will receive an e-mail message from Michele Lopriore certifying confirmation of receipt of the purchase order and containing information relating to the main characteristics of the purchased good, a detailed indication of the price, delivery costs, applicable taxes and means of payment and containing a reference to the general contract conditions and information regarding the existence of the right of withdrawal, the conditions and methods of its exercise displayed on the site. "Following the approval of the Legislative Decree of 4 July 2006 n. 223" maneuver bis "Art. 37 paragraphs 8 and 9, converted with Law 248 of 4 August 2006, which entered into force on 12 August 2006, the obligation is reinstated of creating the list of customers and suppliers", and that this therefore entails the essential need to ask customers who request an invoice (instead of a simple receipt) to enter VAT NUMBER and TAX CODE in the appropriate fields on the site.

6) Gift Cards

Gift cards purchased online are valid only and exclusively on the website www.michelelopriore.it and are delivered via email. It is not possible to purchase them using promotional codes or other promotional initiatives. Validity is 1 year from the date of purchase. They cannot be returned, exchanged for cash or spent in physical stores. For any information in this regard, please contact office@michelelopriore.it

7) Payment

The consumer can make the payment due by choosing one of the following methods listed.

a) Payment by credit card/Paypal

Payment for purchases by credit card is made through:

- Paypal circuit and can be made exclusively with the following credit cards: VISA, MASTERCARD, and only by the owner/holder of the credit card. Poste Pay cards are enabled for payment, as they belong to the Visa circuit.

- UNICREDIT Online Pos and can be done with all credit cards.

Verification of the correctness of the payment data communicated by the consumer is the exclusive responsibility of the credit card issuing institutions.

PAYPAL and UNICREDIT guarantee the security of transactions and data transmitted, through the use of protected and guaranteed systems such as the Secure Socket Layer and a communication system between bank and shop via Secure Channel.

b) Payment by bank transfer

Payment by bank transfer can be made using the following details: - Banca POPOLARE DI MILANO - IBAN: IT13Z05034016950000000048573 in the name of MICHELE LOPRIORE In the event that payment is made by bank transfer, the purchased good will be sent to the address indicated by the consumer upon receipt of the bank accountant, therefore on average five days after making the transfer. After making the bank transfer, to speed up processing times you can send the SEPA identification number (CRO) together with your order number via email to office@michelelopriore.it.

8) Delivery of products

The purchased good, together with the relevant receipt/invoice, is delivered at the consumer's choice in one of the following ways. a) Home delivery Deliveries will be made throughout the national and European territory. In the event that the consumer chooses this delivery method, the goods are delivered by courier to the address indicated by the consumer. Any specific needs must be communicated to Michele Lopriore by the consumer. Delivery of the goods is guaranteed within a minimum of 24/72 hours on the national territory and a maximum of 7 working days for European destinations, unless the consumer has chosen the payment method via bank transfer pursuant to art. 6, letter b) of this contract. In the event that the consumer chooses the delivery method via courier, payment can be made in advance by bank transfer or credit card according to the indications contained in the art. 6, letter b) of this contract and Michele Lopriore is required to send the goods when it receives confirmation of the transaction. In the event of non-delivery due to the absence of the recipient, the courier will leave a notice at the address indicated in the order and will try again a second time; if the recipient is still absent, the goods will be sent back to the sender (Michele Lopriore).

9) Guarantee of conformity and defective products

The products purchased on the website "www.michelelopriore.it" are subject to the regulations on the sale of consumer goods contained in the articles. 1519 bis – 1519 nonies of the civil code. The products delivered comply with the characteristics illustrated online in the relevant descriptive and technical data sheets. Michele Lopriore is responsible towards the consumer for defects in conformity existing at the time of delivery of the goods. In the event that the delivered good presents a lack of conformity, the consumer has the right to have the goods restored to conformity. Without prejudice to the applicability of the remaining provisions contained in the articles. 1519 ter and following of the civil code, the aforementioned right is recognized by the consumer provided that the delivered goods have been used correctly, in compliance

of its destination and of what is provided in the instructions for use possibly attached to the product purchased by him. In particular, the aforementioned guarantee does not apply to goods that present defects of conformity that the consumer knew at the time of the conclusion of the contract or could not ignore with the use of ordinary diligence. a) Terms The consumer is required to report the lack of conformity of the goods to Michele Lopriore within 10 days from the date on which he discovered the defect. The consumer loses the rights listed above if he does not report the lack of conformity within the period indicated.

10) Right of withdrawal

The consumer has the right to exercise the right of withdrawal. In particular, the consumer has the right to withdraw from any contract concluded with ..Michele Lopriore, without any penalty and without specifying the reason. The User can claim within fourteen (14) working days following the delivery date of the product in compliance with the provisions of the articles. 64 and following of Legislative Decree 206/2005 (hereinafter Consumer Code)

The right of withdrawal is recognized by the consumer in relation to any goods purchased by him on the "www.michelelopriore.it" website with the exception, for example, of products that require activation/start-up carried out by the consumer after delivery:

a) Methods for exercising the right of withdrawal The right of withdrawal is exercised by sending, within the aforementioned deadline, a written communication to the email office@michelelopriore.it explaining the reasons for the return and the order reference. The notice of withdrawal can be sent within the same deadline. In case of exercise of the right of withdrawal, communication must be made by sending a request to the email office@michelelopriore.it. If the goods have been delivered, the consumer is required to return them to Michele Lopriore within ten working days from the date of delivery of the goods. The good must be returned to Michele Lopriore complete with all accessories, instruction manuals and everything originally delivered to the consumer, as well as packaged in its original packaging. The returned product must be accompanied by a copy of the electronic order receipt and any original receipt. The costs of returning the goods to Michele Lopriore are borne by the consumer. If the right of withdrawal is exercised by the consumer in accordance with the provisions contained in this clause, Michele Lopriore is required to refund the sums paid by the consumer. In particular, Michele Lopriore will proceed free of charge with the transmission of the credit order relating to the cost of the goods shipped including shipping costs within thirty days from the date on which it became aware of the exercise of the right of withdrawal by the consumer. This operation will be carried out through the credit institution issuing the credit card used for the payment or by crediting the sum to the bank account indicated by the consumer only after the return has been approved. The consumer may request a different reimbursement method by making a request to office@michelelopriore.it

Michele Lopriore has the right to reject any product returned in ways other than those specified above, as well as products for which the return costs have not been paid in full by the consumer, or the methods and times indicated for communication have not been respected. of the exercise of the right of withdrawal.

11) Express termination clause

In the event of total or partial non-payment of the purchase price of the property, Michele Lopriore reserves the right to declare pursuant to and for the purposes of art. 1456 of the civil code terminated this contract by sending a written communication to the consumer's electronic address.

12) Applicable law and competent court

This contract is regulated by the Italian law. Any dispute relating to the stipulation, interpretation, execution or termination of this contract will be referred to the exclusive jurisdiction of the judge of the place of residence or domicile of the consumer, if located in the territory of the State.

13) Postponement

For anything not expressly provided for in this contract, the provisions of current Italian law apply.